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Case Study: 1st National Bank

In 2008 we completed an enterprise-wide change program with First National Bank Texas. In February, 2008, First National Bank opened 8,995 new accounts. This in-store bank relies on customer traffic from their big-box host stores to grow their account base. In-aisle prospecting is a skill-set that increases traffic to the bank’s counters, yet despite continually messaging to their 1800 employees about the importance of these behaviors; in-aisle prospecting was not broadly adopted.

The bank utilized the Red Bucket Strategy with the management team to drive enterprise-wide adoption of in-aisle prospecting across the 225-branch footprint. Results were immediate, and dramatic.

New accounts grew from 8,995 in February to 11,429 in March, 14,412 in April, and 14,930 in May.  After completing the Red Bucket Change Initiative Program, growth continued on the same trajectory, with 16,700 new accounts opened in June. A conversation with their VP of Sales in November revealed that new account growth has continued growing since then, topping 20,000 in October. Our most recent conversation with the bank (in mid-July 2009) informed us that for the first time, they topped 30,000 new accounts in June 2009.

Timeline for new account growth

2008

February    8,995

March        11, 429

April           14, 412

May           14, 930

June          16, 700

October     20, 000

July 09       30, 000

1stnationalbank

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    When you ask a typical sales person or sales manager what action they could take to improve their results, most do not immediately suggest optimizing their sales system. Yet a few small, systemic upgrades can create dramatic gains in your results today.

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